Shipping policy

Australian delivery

Standard delivery within Australia is included in the displayed product price. We currently ship to Australia only.

Where orders ship from

Orders are fulfilled directly by our overseas supplier. Catmosphere does not hold local Australian stock. Delivery estimates depend on the destination and supplier availability. Please contact paris@opxdigital.com.au for the current estimate before ordering. Estimates are not guaranteed delivery dates.

Tracking and delays

We email tracking information after dispatch when it becomes available. International transport, customs and regional delivery can cause delays. If tracking stalls or your parcel does not arrive, contact us with your order number so we can investigate and arrange an appropriate resolution. Catmosphere remains your point of contact for your order.

Address changes and cancellations

Contact us as soon as possible if you need to change an address or cancel an order. We will try to accommodate requests before the supplier processes the order, but changes may not be possible once dispatch is underway. This does not limit your rights under Australian Consumer Law.