Refund policy

Returns and refunds

For help with an order, email paris@opxdigital.com.au with your order number and a description of the problem. Photos can help us assess damage or an incorrect item, where reasonably practicable.

Faulty, damaged or incorrect products

Your purchase is covered by Australian Consumer Law. If a product has a major failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. These rights cannot be excluded and are not limited to a fixed returns window.

Contact Catmosphere first for return instructions. Do not send items to an address on the parcel without checking with us. Where a fault is confirmed, we will reimburse reasonable return postage costs. We remain responsible for resolving your claim even though an overseas supplier dispatches the product.

Change of mind

We do not currently offer returns for change of mind. This does not affect your rights for faulty, unsafe, incorrectly supplied or misdescribed products.

Cancellations and refunds

Contact us promptly if you want to cancel. We will try to cancel before the supplier processes the order. Once dispatch is underway, cancellation may not be possible; your consumer rights remain unchanged. Approved refunds are issued to the original payment method. Your payment provider determines how long funds take to appear.